At q98game, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect from Pakistani players, how we use it, who we share it with, and the rights you hold over your own information.
These six points summarise the most important aspects of the q98game Privacy Policy. The full legal text follows below.
q98game collects your name, CNIC details, email address, mobile number, payment information, and gameplay activity. We only collect data that is directly necessary to operate your account, process transactions, and comply with our licensing obligations.
All personal data held by q98game is encrypted in transit using TLS and stored in secured server environments with restricted access controls. We do not store full payment card details. JazzCash and EasyPaisa transactions are processed via their own secure APIs.
Your data is never sold. It may be shared with payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan), identity verification providers, and licensing regulators strictly where required. Each third party is bound by confidentiality obligations.
q98game uses essential session cookies to keep you logged in and analytical cookies to understand how players navigate the site. You can manage cookie preferences via your browser settings. We do not serve third-party advertising cookies.
As a q98game player you have the right to access your data, request corrections, ask for deletion (subject to legal retention obligations), restrict processing, and withdraw consent for optional data uses at any time. Contact support to exercise these rights.
Account and transaction records are retained for a minimum of five years after account closure to meet anti-money-laundering and licensing audit requirements. Marketing preferences are deleted promptly upon unsubscribe request.
The table below summarises the main categories of personal data q98game processes, why we need it, and the legal basis for doing so.
| Data Category | Examples | Purpose | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, photograph | Account registration, age verification, KYC compliance | Legal obligation; Contract |
| Contact Data | Mobile number, email address, city of residence | Account communication, support, promotional updates | Contract; Legitimate interests |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history | Deposit & withdrawal processing, AML compliance | Legal obligation; Contract |
| Gameplay Data | Bets placed, games played, session duration, win/loss records | Account management, responsible gaming monitoring, fraud detection | Contract; Legitimate interests |
| Technical Data | IP address, device type, browser, operating system, cookies | Security, fraud prevention, platform optimisation | Legitimate interests |
| Marketing Preferences | Opted-in SMS/email promotions, preferred game categories | Personalised promotions and bonus offers | Consent (freely withdrawable) |
| Support Data | Chat logs, complaint records, email correspondence | Customer support, dispute resolution | Contract; Legitimate interests |
q98game respects your rights over your own personal data. Below are the rights available to you and how to exercise them.
1.1 q98game operates as the data controller for all personal data collected through the q98game.bet website and associated mobile platform. As data controller, q98game determines the purposes and means by which personal data is processed.
1.2 If you have any questions about this Privacy Policy or about how q98game processes your personal data, you may contact our Data Protection team via the live chat support feature within your logged-in account dashboard, or by writing to the contact address associated with our international gaming licence.
1.3 This Privacy Policy applies to all users of the q98game platform, including registered account holders and visitors who browse the website without registering. By using the q98game platform, you acknowledge that you have read and understood this policy.
q98game is responsible for your personal data. If you ever have a question about how we handle your information, contact us via support chat. This policy applies to everyone who uses the site.
2.1 Data You Provide Directly. When you register a q98game account or interact with the platform, you provide personal data including: your full legal name, Pakistani CNIC number, date of birth, email address, mobile phone number, and preferred payment method details (such as your JazzCash or EasyPaisa mobile wallet reference, or bank account details for HBL, UBL, Meezan Bank, or Raast transfers).
2.2 Data Generated by Your Use of the Platform. As you use q98game, we automatically record data about your activity, including: all bets placed (game type, stake amount in PKR, outcome), deposit and withdrawal transactions, login timestamps, session duration, game preferences, and any self-imposed responsible gaming limits you configure.
2.3 Technical and Device Data. q98game's servers automatically capture technical data when you connect to the platform, including your IP address, device type (mobile or desktop), operating system version, browser type, and referring URL. This data is used for security, fraud prevention, and platform performance analysis.
2.4 Communications Data. When you contact q98game support — whether via live chat, email, or any other channel — we retain records of that communication, including the content of your messages and any attachments you submit, for support quality assurance and dispute resolution purposes.
2.5 Data We Do Not Collect. q98game does not store full debit or credit card numbers on its servers. Payment card transactions, where applicable, are processed by PCI-DSS compliant third-party payment processors. q98game does not collect biometric data or sensitive health information.
q98game processes your personal data for the following specific purposes:
4.1 Contract Performance. The majority of q98game's data processing is necessary to perform the contract between q98game and you as a registered player. This includes account management, payment processing, game delivery, and customer support.
4.2 Legal Obligation. Certain processing activities — including CNIC-based age and identity verification, AML transaction monitoring, and the retention of financial records — are required by the conditions of q98game's international gaming licence and applicable financial regulation. q98game cannot waive these obligations at your request.
4.3 Legitimate Interests. q98game processes technical and device data, fraud detection signals, and anonymised analytics data on the basis of its legitimate business interest in operating a secure, fair, and commercially viable gaming platform. These interests have been balanced against your rights and do not override your fundamental privacy interests.
4.4 Consent. Marketing communications (promotional SMS, email newsletters, personalised bonus offers) are processed solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by updating your communication preferences in your account settings, without affecting the lawfulness of processing prior to withdrawal.
We process most of your data because it is needed to run your account or because the law requires it. We only send you marketing messages if you have explicitly opted in — and you can opt out at any time.
5.1 No Sale of Data. q98game does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is shared only as described in this section.
5.2 Payment Processors. To process your PKR deposits and withdrawals, q98game shares necessary financial identifiers (such as your mobile wallet reference or bank account details) with the relevant payment provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast. Each provider handles your data under their own privacy policy and applicable Pakistani financial regulations.
5.3 Identity Verification Providers. Where required for KYC compliance, your CNIC details and supporting documents may be shared with licensed third-party identity verification services. These providers are contractually bound to use your data only for the verification purpose and to maintain equivalent data security standards.
5.4 Licensing and Regulatory Authorities. q98game may be required to disclose player data — including account records, transaction histories, and gameplay logs — to the licensing authority under whose jurisdiction q98game operates, or to law enforcement agencies acting under valid legal process. q98game will not disclose such data voluntarily beyond what is legally required.
5.5 Service Providers. q98game engages certain trusted third-party service providers (including cloud hosting, analytics, and anti-fraud technology providers) who process data on our behalf under binding data processing agreements. These providers are prohibited from using your data for any purpose other than providing services to q98game.
5.6 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of q98game's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to your privacy rights in advance.
6.1 q98game retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by law.
6.2 Account and transaction records — including your identity documents, deposit and withdrawal history, and gameplay logs — are retained for a minimum of five (5) years following account closure. This retention period reflects our obligations under anti-money-laundering regulation and gaming licence audit requirements.
6.3 Customer support communications are retained for three (3) years from the date of the interaction, or for the duration of any open dispute, whichever is longer.
6.4 Marketing preferences and consent records are retained for the duration of your active account and deleted within 30 days of a valid unsubscribe request, except where retention is required to demonstrate compliance with applicable consent regulations.
6.5 Technical and device logs are retained for up to twelve (12) months from collection and then anonymised or deleted.
6.6 Where you request deletion of your personal data and q98game is not under a legal obligation to retain it, we will action the deletion within 30 days of a valid, verified request.
7.1 q98game implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
7.2 While q98game takes every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure. You are responsible for maintaining the security of your account credentials and should use a strong, unique password for your q98game account.
7.3 In the event of a data breach that poses a high risk to your rights and freedoms, q98game will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Your data is encrypted in transit and at rest. Only authorised q98game staff can access it. If there is ever a serious breach, we will tell you promptly. Keep your password strong and do not share it with anyone.
8.1 q98game uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
8.2 q98game does not use third-party advertising or retargeting cookies. No data about your q98game activity is shared with advertising networks for the purpose of serving you targeted advertisements on other websites.
8.3 You can control cookie settings through your browser. Blocking essential cookies will impair your ability to log in and use core platform features. Blocking analytics cookies will not affect your ability to play.
9.1 As a q98game player you are entitled to exercise the data rights summarised in Section 2 of this page and described in detail below. To exercise any of these rights, contact q98game's Data Protection team via the live support chat in your logged-in account dashboard, or by submitting a written request to our support email address.
9.2 Verification. For the security of your personal data, q98game will require you to verify your identity before actioning any data rights request. Verification will typically require confirmation of your registered email address and, for sensitive requests, a copy of your CNIC.
9.3 Response Timeframe. q98game will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 60 days with prior notification to you.
9.4 Exemptions. Certain data rights are subject to exemptions. In particular, the right to erasure does not apply to data that q98game is legally required to retain under AML regulation, gaming licence conditions, or court order. Where an exemption applies, q98game will explain the reason clearly in its response.
9.5 No Fee. Exercising your data rights is free of charge. q98game reserves the right to charge a reasonable administrative fee only in cases where requests are manifestly unfounded or excessive in their repetition.
10.1 q98game's platform is strictly for users aged 21 and above. We do not knowingly collect or process personal data relating to individuals under the age of 21.
10.2 CNIC-based age verification is mandatory before any withdrawal is processed on a q98game account. Where our verification processes indicate that an account holder may be under 21, the account will be suspended pending investigation and any balance will be held pending outcome.
10.3 If a parent or guardian believes that their child under the age of 21 has registered a q98game account, they should contact support immediately. Any account confirmed to belong to an underage user will be closed and any funds will be handled in accordance with our Terms & Conditions.
10.4 q98game recommends that all players with minors in their household install appropriate parental control software on shared devices to prevent unauthorised access to adult gaming platforms.
q98game does not collect data from or permit access to anyone under 21. CNIC verification is required for all withdrawals. If you suspect underage use, contact support immediately.
11.1 q98game is operated under an international gaming licence and some of its infrastructure and service providers may be located outside Pakistan. Where your personal data is transferred outside Pakistan, q98game ensures that such transfers are subject to appropriate safeguards, including binding contractual clauses that require the receiving party to protect your data to the same standard required under this Privacy Policy.
11.2 Transfers to payment processors operating within Pakistan (such as JazzCash, EasyPaisa, and Pakistani banking institutions) are subject to the data protection and financial regulatory framework applicable within Pakistan.
11.3 By registering a q98game account, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan as part of the normal operation of the platform.
12.1 q98game reserves the right to update this Privacy Policy at any time. When material changes are made, registered players will be notified via a platform notice or by email to the address registered on their account, with at least 7 days' notice before the changes take effect.
12.2 Minor clarifications or corrections may be posted immediately without advance notice. The "Last Updated" date at the top of this page will always reflect the most recent revision.
12.3 Your continued use of the q98game platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should close your account and cease using the platform.
13.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the q98game Data Protection team through any of the following channels:
13.2 q98game aims to acknowledge all privacy-related enquiries within 48 hours of receipt and to provide a substantive response within the 30-day timeframe described in Section 9.3.
13.3 If you are not satisfied with q98game's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the licensing authority overseeing q98game's operations.
Now that you know exactly how q98game protects your privacy, explore Pakistan's most exciting online casino and sports betting platform — cricket, slots, live tables, and more — with total peace of mind.