q98game is Pakistan's trusted online gaming platform — and we take player wellbeing as seriously as we take great gameplay. This page covers everything you need to know about staying in control, recognising warning signs, and using our suite of responsible gaming tools.
These six pillars form the foundation of q98game's responsible gaming programme — built into the platform from day one.
q98game requires CNIC-based identity and age verification before any withdrawal is processed. Accounts suspected of belonging to under-21 users are immediately suspended pending review. We do not knowingly allow minors to play — ever.
Set daily, weekly, or monthly deposit caps on your account in Pakistani Rupees (PKR). Once a limit is set, it takes effect immediately. Requests to increase a limit require a 7-day cooling-off period before they activate — a deliberate safeguard against impulsive decisions.
Lose track of time during a long PSL cricket betting session? q98game can send in-platform alerts after a session duration you choose — 30 minutes, 1 hour, or 2 hours. Regular breaks keep gaming fun and prevent compulsive play patterns from developing.
At intervals you define, q98game will display a clear summary of your current session — how long you have been playing and your net win/loss position in PKR. This feature keeps you grounded in facts and helps you make informed decisions about whether to continue playing.
If you need a complete break from q98game, our self-exclusion tool allows you to block your account for a defined period — from 30 days up to permanent closure. During exclusion, you cannot log in, deposit, or receive any marketing communications from q98game.
q98game's trained support team is available around the clock via live chat. If you are concerned about your own or someone else's gambling behaviour, our support agents are equipped to listen, provide guidance, and escalate to our responsible gaming specialists where needed.
Every q98game account comes with a full set of limit-setting and exclusion tools. Here is how to use each one.
Cap how much PKR you deposit over any rolling period. Protects your bankroll and prevents chasing losses through repeated top-ups.
Define the maximum amount you are comfortable losing in a given period. Once hit, the platform automatically prevents further gameplay for that period.
Automatically end your gaming session after a defined duration. Ideal for players who enjoy slots or live cricket betting but want to keep sessions to a healthy length.
Take a short, temporary break of 24 hours up to 6 weeks without permanently closing your account. Useful if you feel you need a pause but are not ready for full self-exclusion.
A full account block for a minimum of 30 days up to permanent exclusion. During this period your account is completely inaccessible and all marketing is permanently stopped.
Receive periodic pop-up summaries showing how long you have played and your session P&L in PKR. Fully configurable at 15-minute to 2-hour intervals.
q98game operates under an international gaming licence that mandates a minimum age of 21 years for all registered players. This is not just a legal requirement — it is a core ethical commitment that we take seriously across every city in Pakistan, from Karachi to Peshawar.
When you create an account on q98game, you are required to confirm that you are 21 or older. Before any withdrawal is processed, CNIC-based identity verification is mandatory. Our verification team cross-references the date of birth on your CNIC against your account registration details.
If q98game identifies or suspects that an account belongs to a person under 21, the account is immediately suspended and all funds are frozen pending investigation. Any confirmed underage account will be permanently closed.
We strongly encourage parents and guardians across Pakistan to install parental control software on shared devices and to keep their q98game login credentials completely private. If you believe a minor has accessed q98game, contact our support team immediately via live chat.
Free parental control tools are available for all major devices and browsers. We recommend setting up PIN-locked profiles on any device where q98game is accessed to prevent access by under-21 household members.
Before processing any withdrawal on q98game, all players must successfully pass our age and identity verification process. Here is what is required:
Problem gambling can affect anyone — regardless of income, background, or how long you have been playing. Knowing the warning signs is the first step to getting help.
Answer honestly. This is for your own awareness only — no data is stored or submitted. If several of these apply to you, we encourage you to use our self-exclusion tool or contact support.
Select the answer that most closely reflects your recent experience (last 30 days).
1. Do you sometimes spend more money on q98game than you originally planned for that session?
2. Have you tried to win back money you lost by depositing again in the same session or the following day?
3. Have you hidden your gambling activity from family members or close friends?
4. Do you feel restless or irritable when you are unable to play on q98game for a day or more?
5. Has gambling affected your work, studies, sleep, or relationships in the past month?
Thank you for answering honestly. If you selected "Often", "Regularly", "A Few Times", "Yes, Often", "Noticeably", "Very Much So", "Moderate Impact", or "Significant Impact" on any question, we strongly recommend enabling a deposit limit or cool-off period right now. If multiple answers concern you, please consider self-exclusion or contact our support team via live chat. You are in control — and q98game's tools are here to help you stay that way.
Responsible gaming refers to a set of behaviours, policies, and tools designed to keep gambling a safe, enjoyable activity rather than a harmful one. At q98game, responsible gaming is not a box-ticking exercise — it is woven into our platform architecture, our customer support training, and our licensing obligations under our international gaming licence.
Whether you are placing a PKR 500 bet on a PSL match in Lahore or spinning slots from Islamabad, q98game wants your experience to remain entertaining, affordable, and completely under your control at all times.
Recreational gambling means playing within a budget you have set, enjoying the entertainment, and stopping when the session is over — win or lose. Problem gambling is characterised by an inability to control spending, a compulsion to continue despite negative consequences, and a growing interference with daily life.
The transition from recreational to problem gambling can happen gradually and is often difficult to notice from the inside. That is exactly why q98game provides proactive tools — like reality check notifications and automatic session limits — that surface important information before a problem takes root.
Only ever gamble with money you can comfortably afford to lose. Your rent, grocery budget, children's school fees, and utility bills in PKR should never be at risk. Set a gambling budget the same way you set a budget for dining out — it is entertainment spending, nothing more.
q98game holds an internationally recognised gaming licence whose terms include mandatory responsible gaming provisions. Under the conditions of this licence, q98game is required to maintain self-exclusion capabilities, age verification processes, and clear player protection policies — all of which are reflected in the tools described on this page. Players are encouraged to review responsible gaming resources published by internationally recognised gaming authorities for independent guidance on safe play.
q98game recognises that certain groups — including individuals experiencing financial hardship, mental health challenges, or addiction history — may be more vulnerable to gambling-related harm. Our support team is specifically trained to identify and assist vulnerable players. If you identify yourself as a vulnerable player at any point, please contact us immediately so we can apply appropriate protective measures to your account, including mandatory deposit limits or account suspension.
If you are concerned that a family member or friend in Pakistan has a gambling problem, it can be difficult to know how to help. The most important first step is to have an open, non-judgmental conversation. Express your concern with specific observations rather than accusations. Encourage the person to use q98game's self-exclusion tool or to seek professional support. You can also contact our support team on their behalf to flag the concern — we will treat all such communications with full confidentiality.
q98game will never use manipulative practices to encourage excessive play. We will not send promotional offers to players who have set limits or are in a cool-off period. We will not make it harder to set limits than to increase them. Player protection is a non-negotiable part of how we operate.
If you feel your gambling is out of control, act now. Our support team is available 24/7 via live chat on your q98game account dashboard. You can request self-exclusion in under 5 minutes.
Login to Access Support View Help FAQPakistan's most trusted online casino and sports betting platform is committed to your wellbeing. Set your limits, explore our tools, and enjoy cricket betting, slots, and live casino games the right way.